PRIVACY POLICY

At The Lab, accessible from www.thelabcc.co.za, one of our main priorities is the privacy of our visitors. Our Privacy Policy contains types of information that is collected and recorded by The Lab and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Our Privacy Policy applies only to our online activities and is applicable to visitors to our website with regards to the information that we share and/or collect. The Privacy Policy is not applicable to any information collected offline or via channels other than this website.

This Privacy Policy should be read together with our internal POPIA and PAIA documentation, which governs the processing of personal information beyond online interactions.

Consent

By using our website, you hereby consent to our Privacy Policy, as amended from time to time, and agree to its terms and conditions.

Categories of Data Subjects

We process personal information relating to website visitors, clients, suppliers, service providers and other business contacts.

Information we collect

We do not intentionally collect special personal information via our website.

The personal information that you are asked to provide and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information:

• If you contact us directly, we may receive additional information about you such as your name, email address, phone number, and the contents of the message and/or attachments you may send us and any other information you may choose to provide.
• When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate and maintain our website;
• Improve, personalise and expand our website;
• Understand and analyse how you use our website;
• Develop new products, services, features and functionality;
• Communicate with you, either directly or through one of our partners, including for purposes of customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes;
• Send you emails;
• Find and prevent fraud.

Log Files

The Lab follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser types, Internet Service Providers(ISP’s), date and time stamps, referring/exit pages and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the website, tracking users’ movements on the website and gathering demographic information.

Advertising Partners’Privacy Policies

Third-party ad servers or ad networks use technologies like cookies, JavaScript or Web Beacons that are used in their respective advertisements and links that appear on The Lab’s website, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that The Lab has no access to control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

The Lab’s Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain functions.

You can choose to disable cookies through your individual browser options. To find out more detailed information about cookie management with specific web browsers, it can be found on their respective websites.

Data Subject Rights

In terms of the Protection of Personal Information Act No. 4 of 2013 (“POPIA”) you may request access to, correction of or deletion of your personal information, object to the processing of your personal information, withdraw consent where processing is based on consent and lodge a complaint with the Information Regulator. Requests may be submitted using the contact details on our website. We do not transfer personal information outside South Africa via our website. For further information regarding your rights, or to lodge a complaint, you may contact the Information Regulator (South Africa) via their published contact channels.

POPIA Act

Please read POPIA Act

PAIA Manual

Please read PAIA Manual

Limitation of Liability

While we undertake all reasonable efforts to protect your personal information, we accept no liability for any direct, indirect, special or consequential loss or damage (including loss of profits, business interruption, loss of data) arising out of or in connection with your access to, or use of, our website or our processing of your personal information – except to the extent such liability cannot be excluded under applicable law.

The afore-mentioned and all of the above, must be read in conjunction with the General Terms and Conditions of The Lab Chemicals and Coatings (Pty) Ltd and The Lab George (Pty) Ltd which can be found at www.thelabcc.co.za or is available on request.